Política de privacidad
Privacy Policy
Last Updated: 7/31/2024
1. Introduction and Overview
The www.minglemobile.com website (“Site”) and the Mingle Mobile service are provided by Mingle Mobile, LLC. The following sets forth the Privacy Policy (“Privacy Policy”) of Mingle Mobile, LLC and its affiliated companies (collectively, “Mingle Mobile,” “we,” “us” or “our”) with respect to information collected through the Site or otherwise from Mingle Mobile customers and is incorporated into and made a part of the Mingle Mobile Plans Terms and Conditions, available at Our Plans, the Mingle Mobile Terms of Use, and the Mobile Application End User License Agreement. This Privacy Policy describes how information about you is collected, used, and disclosed by us when you sign up for and use the Mingle Mobile service. It also provides other important privacy information, describes when and how we may change this Privacy Policy, and tells you how to contact us with any questions or comments.
2. Purpose Of Privacy Policy
Your privacy is important to Mingle Mobile. Accordingly, Mingle Mobile provides these policies so that you understand how Mingle Mobile collects, uses, and, in certain circumstances, discloses the information that you provide and/or that is automatically provided to Mingle Mobile as a result of your visiting and using the Site or purchasing or using Mingle Mobile products or services. This Privacy Policy also explains the steps Mingle Mobile has taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting this Site or purchasing or using any Mingle Mobile product or service, you accept the practices described in this Privacy Policy. Mingle Mobile is not responsible for the content or privacy practices on any third-party website that may be linked to or from this Site. Any questions regarding this Privacy Policy should be directed to our customer service department at (800) 974-6122.
3. Collection And Use of Personal Information
Personal information is information that identifies or is associated with a specific individual, such as a name, address, email address, telephone number, IP address, electronic device identifiers, financial information (such as bank, debit, or credit account numbers), and account log-in data. Mingle Mobile collects personal information about its customers. The ways in which we collect personal information about you include, but are not limited to, the following:
Registration And Ordering
Before using certain parts of this Site or purchasing Mingle Mobile products or services, you must complete an online registration form or provide certain information to Mingle Mobile’s representatives. During registration (whether via this Site or otherwise), you will be prompted to provide Mingle Mobile certain personal information, which may include, but is not limited to, your name, billing address(es), phone number, port-in phone number, email address, and credit card number. This personal information is used for billing purposes, fulfilling your orders, and communicating with you about your order and this Site, and for marketing purposes. If Mingle Mobile encounters a problem when processing your order, it will use your personal information to contact you.
User Submissions
Certain areas of this Site may permit you to enter your email address and other contact information to receive further information about Mingle Mobile or for other purposes. Your submissions for these purposes are completely voluntary, so you have a choice whether to participate and disclose information to Mingle Mobile. Should you choose to submit information in response to these requests, Mingle Mobile may collect and use your name, email address, geographic location, and other information collected by Mingle Mobile to market Mingle Mobile products and services and any other products and services offered by Mingle Mobile.
Automatically Generated and Collected Information
In addition to information that you volunteer as described above, this Site utilizes technologies to collect information and track your user experience. Mingle Mobile will use this information to improve this Site and user experience. In addition, this Site automatically recognizes the Internet URL from which you access this Site and may also log your Internet protocol (“IP”) address (which may indicate the location of your computer on the Internet), Internet service provider, and date/time stamp for system administration, order verification, marketing, and system troubleshooting purposes. In addition, all wireless communication systems know when your phone is turned on and approximately where the device is physically located.
Information Collected By and/or Provided To Third Parties
We may obtain information about you and combine it with your account information. For example, we may receive information from the retailer from whom you purchased a Mingle Mobile product prior to your commencing service with us. In addition, we use a third-party service provider to serve ads and/or collect data on our behalf across the Internet and sometimes on this Web site. Some of these service providers may collect information about your visits to our Web site and your interaction with our products and services to tailor marketing messages on this Web site and other sites or to trigger real-time interaction, customize this Web site, or enhance your profile. Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a javascript tag, and/or pixel, which is industry-standard technology used by most major websites. The information collected by these service providers may include your device’s IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous), and other user and device-level pseudonymous information.
4. Location-Based Services
We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance, or search results, etc.). These data services, known as Location-Based Services (“LBS”), are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID, and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.). LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and the collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.
5. How We Use Your Personal Information
Generally, Mingle Mobile collects personal information for the following purposes:
- To improve your experience on this Site.
- To improve the products and services that Mingle Mobile offers to consumers, including with the use of machine learning.
- To communicate with you regarding this Site.
- To provide you with targeted/cross contextual behavioral advertising.
- To market and sell products and services to you and send you information about special offers.
- To contact you about products or services you have purchased from Mingle Mobile (including but not limited to the Mingle Mobile service).
- To respond to your inquiries.
- To manage and develop our business and operations, administer accounts, and collect and process payments.
We may use your mobile number to communicate with you about your account and, if authorized by you, send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from Mingle Mobile, you may opt-out of receiving them by managing your account preferences on this Site or by the following methods:
· Email us at support@minglemobile.com
· Unsubscribe from our email communications following the unsubscribe instructions contained within our emails.
· Reply “STOP” to our text messages.
Please note that Mingle Mobile may have to communicate with you about product or service orders that you choose to place. Mingle Mobile will not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to third parties, except as noted below. Mingle Mobile may sell, rent, trade, license, use, and disclose all non-personal information and aggregate information, so long as such information does not personally identify you or any user, to any third party for any purpose, including, but not limited to, research and analytical purposes.
6. Customer Proprietary Network Information
Customer Proprietary Network Information (“CPNI”) is information made available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, geolocation data, and amount of use of the telecommunications services you purchase from us, as well as information related to the billing for those services.
CPNI does not include subscriber list information such as name, postal address, or telephone number.
Under federal law, you have the right, and we have the duty to protect the confidentiality of your CPNI. When we share your CPNI with our service providers or contractors, we require them to take reasonable measures to protect the confidentiality of that information.
Your Rights
Under federal law, you have the right to restrict the use, disclosure, and access to your CPNI. We have a duty to protect the confidentiality of your CPNI and will only use it as permitted by law.
How We Use Your CPNI
We are permitted to use, disclose, or permit access to your CPNI for certain purposes without further notice or consent from you, including: to provide you with our Services; to market service offerings to you related to the services you purchase; to protect us, you, other subscribers, and other carriers from fraud, abuse, or unlawful use of the Services; and in an aggregate form. We are permitted to use, disclose to our affiliates, or permit our affiliates' access to your CPNI for certain purposes without further notice or consent from you, including: to provide you with our Services; to market service offerings to you related to the services you purchase; to protect us, you, other subscribers, and other carriers from fraud, abuse, or unlawful use of the Services; and in an aggregate form. We respect your privacy choices and will not use your CPNI for any purposes other than those listed above without your consent or as required by law.
Your Choices
Your approval of our use of your CPNI may enhance our ability to offer products and services tailored to your needs.
You have the right to opt-out of allowing us to use your CPNI for marketing purposes. If you do not want us to use your CPNI for these purposes, you can opt-out at any time.
How to Opt-Out
To opt-out, please choose one of the following methods:
- Call us at 800-974-6122, or
· Email us at support@minglemobile.com.
Opting out will not affect our provision of Services to you or our use of your CPNI for permitted purposes. If you choose to opt-out, your choice is valid until you choose to opt in. You may also contact us to correct your CPNI or request that we disclose your CPNI to you.
We will not disclose your CPNI except when provided with your password, and we may implement other authentication measures. If you do not provide a password, we may not release your CPNI to you except by sending it to your address of record or by calling you at your telephone number of record. Be sure to use a strong password with our Services and not one you use for other services. We may disclose your CPNI to any “authorized user” that you have designated to us in writing or to any person who is able to provide us with your password.
7. Mingle Mobile may disclose your personal information to third parties, including in the following circumstances:
Third Party Service Providers: Mingle Mobile uses third-party service providers to perform specific functions on its behalf, and it must disclose personal information to help those parties perform their services (for example, Mingle Mobile would disclose your name, address, and phone number to a commercial carrier such as Federal Express or UPS in order to deliver a physical product that you order, and it would disclose your name and credit card number and other information to financial services and credit card processing companies in order to process your orders).
Legal Compliance: Mingle Mobile may be required to disclose personal information in response to a legal process, order, or investigation (for example, a subpoena or court order).
Protection of Legal Rights: Mingle Mobile may disclose personal information where disclosure is necessary to protect its legal rights or to protect itself or others (for example, in order to reduce the risk of fraud or illegal activities).
Affiliated Companies: Mingle Mobile may share personal information among its affiliated companies (for example, for the purpose of marketing products and services to you).
Identity Verification Services: Mingle Mobile may provide identity verification services to third parties, and your personal information may be included in the data transferred to third parties in connection with those services.
Business Transfers: Mingle Mobile may acquire, merge with, or be acquired by another company, or it might sell some or all of its assets, and, in such a case, your personal information may be included in the transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, your personal information may be included in the transferred assets.
8. Cookies And Similar Online Tracking Technologies
“Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website. Cookies may possibly be used for such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas. The use of cookies is an industry standard—you will find them at most major websites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Site will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies to provide us with other important anonymous information regarding the use of this Site.
9. Security
We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers, or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.
10. Protection of Children
Mingle Mobile does not knowingly solicit children to purchase services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your Mingle Mobile account, any information associated with such use will be treated as your information in accordance with this Privacy Policy. This Site is not intended for children under the age of 16, and Mingle Mobile does not intentionally or knowingly collect personal information from anyone under the age of 16. We encourage parents and guardians to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental or guardian permission.
11. Advertisements And Links
This Site may display advertisements and links for third-party websites, products, and services. Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products, or services will be subject to such third parties’ privacy policies and not this Privacy Policy.
12. Do Not Track (DNT) Disclosure
This Site does not currently respond to “Do Not Track” signals of web browsers in general, as there currently are no uniform technological standards for recognizing and implementing “Do Not Track” signals. However, this Site does respond to signals sent from California residents using a service called the Global Privacy Control (GPC), which may be considered a “Do Not Track” signal.
13. Contact Us
For privacy-related questions, comments, and requests, please contact Mingle Mobile at:
Mingle Mobile, LLC
Attn: Customer Service
Phone Number: 800-974-6122
Email: support@minglemobile.com
Physical Address: 21113 Johnson Street, Pembroke Pines, FL 33029, United States
14. Ability To Accept Terms
You affirm that you are at least the age of majority in your state of residence and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy.
15. Revisions
From time to time, we may revise the Privacy Policy. Your use of the Site or any Mingle Mobile product or service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this privacy policy to check for any changes. If you disagree with the terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and all Mingle Mobile products and services. Continued use of the Site or any Mingle Mobile product or service constitutes your agreement to any Privacy Policy as in effect.