Política de reembolso

Mingle Mobile Return Policy

At Mingle Mobile, we strive to ensure your satisfaction with our services. Please review our return policy carefully:

1. Refund Eligibility for Prepaid Service Plans:

• All prepaid service plans are refundable if requested prior to activation and within 30 days of purchase.
• If your phone service plan has been activated, you may still request a refund within 7 days from the activation date.

2. Conditions for Refund After Activation:

• To qualify for a refund after activation, your account must not exceed 5% utilization of talk, text, or data.
• If your usage exceeds 5% of your prepaid plan service, you will no longer be eligible for a refund.

3. Non-Refundable Prepaid Plans and Promotions:

• As all plans are prepaid, refunds cannot be issued if your usage exceeds the 5% threshold. However, you will still receive the full value of your plan and can continue to use your service for the remainder of your billing cycle.
• No refunds will be issued for customers who utilized any promotions, such as discounts or free trials, and were subsequently charged on the renewal date before requesting a refund.
• To avoid being charged for renewal, you must either:
  • Email our support team at support@minglemobile.com to request cancellation, or
  • Disable Auto-Pay through the "MyAccount" section of the Mingle Mobile app.

4. Managing Your Plan:

• If you decide to cancel future billing, you can easily turn off the auto-pay feature directly from the "MyAccount" section of the Mingle Mobile app.

5. Plan Upgrades and Downgrades:

• You can upgrade or downgrade your plan at any time.
• For upgrades, a prorated charge will be applied, and your plan will be updated immediately.
• For downgrades, the change will take effect on your next billing cycle.